Reporting a Maintenance Issue

Before You Report

As our maintenance team are required to work on a priority basis, please visit our common maintenance problems page to see if your problem can be resolved quickly with minimal hassle.

Reporting a New Issue

If the maintenance help pages did not solve your maintenance issue, please open up a new ticket via emailing us at Please do not email the admin team with your maintenance problems as they receive a high volume of emails each day and may not come across yours in time. In addition, all maintenance issues should be logged on the aforementioned page as we need to have a full record for future reference should the problems recur. 

Please make sure to attach any relevant videos or clear photos of your issue so we can assist you quicker
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