Emergencies
PLEASE READ FIRST
Emergency repairs are defined as any disrepair that poses a risk to the health and safety of a tenant, or any serious damage to the property/premises or tenant's belongings (e.g. uncontainable leaks).
If someone is at risk of getting injured or being threatened or a crime is being committed and is in progress, or if there is a fire, please phone 999 and let us know afterwards.
Likewise, if you require immediate medical attention or there is a danger to life, phone 999 immediately.
Please try to think about what exactly we might be able to do at the time of day/night you are calling us - if it is the middle of the night or a Sunday/Bank Holiday we are extremely unlikely to be able to call out contractors until normal business hours (e.g. plumbers, electricians, boiler engineers etc).
Our Emergency out-of-hours service is available for you to use in a true emergency where your safety is in danger. Frivolous or non-emergency use of this phone number may incur a fee
In the case of a gas or electricity emergency, please contact National Grid on the following emergency numbers:
- National Grid - Gas emergency: 0800 111 999
- National Grid - Electricity emergency: 0800 40 40 90
- If you need to get in contact with us during office hours or outside of office hours, please call us directly at 0161 610 8383 and listen to the prompts so you are directed to the correct department
- If you reside at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road; please contact the caretaker Tony directly at 07884 034 016
- If you reside at Tatton House, please contact MeiMei directly at 07599452175
If your problem can wait until the following day please send us an email and we will deal with your problem during business hours.
There is a fire
If there is a fire at the property DO NOT try and put it out yourself.
You must immediately evacuate the property, and then contact the emergency services to report the fire via 999 (asking for the Fire Department).
Once you are safe and have contacted the emergency services, you must contact us by telephone;
- Call us on 0161 610 8383
- If you reside at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road; please contact the caretaker Tony directly at 07884 034 016
- If you reside at Tatton House, please contact MeiMei directly at 07599452175
There is a water leak
If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us as soon as possible by calling us. Please locate your water stop tap and turn off the water supply to your property ASAP.
If the water stop tap has been closed and the leak continues, or if you cannot locate it, please call us immediately:
- Call us on 0161 610 8383
- If you reside at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road; please contact the caretaker Tony directly at 07884 034 016
- If you reside at Tatton House, please contact MeiMei directly at 07599452175
If water is draining slowly, this usually indicates the pipes are getting blocked, which can cause leaks later on. This can be solved using a domestic drain unblocker, and prevented with frequent removal of any buildup of dirt or hair etc. Please note it is the tenants' responsibility to remove any obstructions, but if the problem persists, please send us an email .
There is a gas leak
If you have a gas leak or you can smell gas, you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999
- Call us on 0161 610 8383
- If you reside at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road; please contact the caretaker Tony directly at 07884 034 016
- If you reside at Tatton House, please contact MeiMei directly at 07599452175