Emergencies

PLEASE READ FIRST

Emergency repairs are defined as any disrepair that poses a risk to the health and safety of a tenant, or any serious damage to the property/premises or tenant's belongings (e.g. uncontainable leaks).

If someone is at risk of getting injured or being threatened, or a crime is being committed and is in progress, or if there is a fire, please phone 999 and let us know afterwards.

Likewise, if you require immediate medical attention or there is a danger to life, phone 999 immediately.

Please try to think about what exactly we might be able to do at the time of day/night you are calling us - if it is the middle of the night or a Sunday/Bank Holiday we are extremely unlikely to be able to call out contractors until normal business hours (e.g. plumbers, electricians, boiler engineers etc). 

The emergency number will divert through to a staff member's phone so please allow it to ring, then divert, then ring again. 

This does not mean we have staff on-call 24 hours a day - this number is available for you to use in a true emergency where your safety is in danger. Frivolous or non-emergency use of this phone number may incur a fee

In the case of a gas or electricity emergency, please contact National Grid on the following emergency numbers:  

If you need to get in contact with us during our office hours (Mon-Fri 12:00-18:00 / Sat 10:00-16:00) then please call us directly on 0161 610 8383

If you reside at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road; please contact the caretaker Tony directly on 07884 034 016

If your problem can wait until the following day please send us an email or a maintenance ticket and we will deal with your problem during business hours.

In an emergency that is defined as emergency repairs as per above, please call us (outside office hours) on 0161 610 8383 and listen to the message.


There is a fire

If there is a fire at the property DO NOT try and put it out yourself. 
You must immediately evacuate the property, and then contact the emergency services to report the fire via 999 (asking for the Fire Department).

Once you are safe and have contacted the emergency services, you must contact us by telephone;

  • Call us on 0161 610 8383
  • If you live at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road, please contact the caretaker, Tony, directly on 07884 034 016

There is a water leak

If the leak cannot be contained and/or it is causing damage to the property (especially if it is penetrating into an electrical fitting) it is classified as an emergency and it must be reported to us as soon as possible by calling us. Please locate your water stop tap and turn off the water supply to your property ASAP.

If the water stop tap has been closed and the leak continues, or if you cannot locate it, please call us immediately:

  • Call us on 0161 610 8383
  • If you live at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road, please contact the caretaker, Tony, directly on 07884 034 016

If water is draining slowly, this usually indicates the pipes are getting blocked, which can cause leaks later on. This can be solved using a domestic drain unblocker, and prevented with frequent removal of any buildup of dirt or hair etc. Please note it is the tenants' responsibility to remove any obstructions, but if the problem persists, please log a maintenance ticket.

There is a gas leak

If you have a gas leak or you can smell gas, you must immediately evacuate the property and then contact National Grid Gas Emergency Service on 0800 111 999
After that you must report this issue both through this system and by telephone
  • Call us on 0161 610 8383
  • If you live at Plymouth Village, 117 Oxford Road or 9 Wilbraham Road, please contact the caretaker, Tony, directly on 07884 034 016
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