Noise & Behaviour

We hope that you have no problems during your tenancy with us, and in our experience of student and professional letting, the vast majority of tenants behave well, look after their properties and are considerate and friendly neighbours.

That being said, please see the following guidance as to being considerate and allowing all other tenants to enjoy their homes:

>: We know that everyone wants to enjoy their own home and we would like all our tenants to use and enjoy their home and the facilities provided as much as possible. However, we have a duty to make sure that this enjoyment does not negatively impact on any other tenants' rights to quietly enjoy their own homes.
>: Parties: Please think of your neighbours when planning parties. We do not want to limit your enjoyment of your home, but we cannot tolerate excessive noise or anti-social behaviour that disturbs other tenants, especially outside of sociable hours.
>: Another thing to keep in mind is that in many blocks of flats or houses, not all tenants are students and some people work at night. This means that any excess noise and disturbance could potentially affect someone's sleep or work, which is unfair and undefendable!

Please keep in mind the following clause in your Tenancy Agreement

3.9 Nuisance to Adjoining Owners or Occupiers

3.9.1 Not to do or permit to be done on or in connection with the Premises anything which may be or tend to be a nuisance annoyance or cause of damage to the Landlord or the Landlords other tenants or any of them or to any neighbouring or adjoining property or the owners or occupiers of such property.

3.9.2 Not to play any music or otherwise create any noise that may be heard outside the Premises between the hours of 11 pm and 9 am.

If you find yourself affected by the behaviour of another tenant, please follow the steps below

1

Contact the person responsible
Firstly in most cases, the person causing the noise won't have realised that they are disturbing others and is not disturbing you from a place of malice or ill-intent. Often the quickest and simplest way to resolve a noise problem is to approach the person yourself to discuss the matter, either by politely knocking on their door and speaking to them or by writing them a polite note.

2

Contact us
If the above step doesn't work, or the same tenant repeats the nuisance behaviour, you can let us know via email. We would need to know the flat number of the tenants responsible, a description of the problem behaviour (including specific times and dates), and the reason you believe them to be the culprits. We would treat the information you provide entirely anonymously and we will never reveal the source of any complaints.

We would then contact the tenant(s) directly to discuss the issue and hopefully resolve the matter. If deemed necessary, we will send those responsible a formal warning of a Breach of Contract. This formal warning carries a charge as set out in Clause 6.6 of the Tenancy Agreement and if we have to send three separate warnings to the same Tenants we would consider starting eviction proceedings against them.

Please do not suffer in silence hoping that the problem will resolve itself. If you are being disturbed by the actions of another Tenant, please feel free to contact us and we will do our best to help!

3

Taking further action
If you find yourself disturbed by excessive noise or unruly behaviour outside our office hours, or if the problem continues despite our best efforts, we suggest that you call the Police (on their non-emergency 101 number) or Manchester City Council's Anti-Social Behaviour Action Team (ASBAT).

You can report noise nuisances to the Council using their online form here.